Q1: How to get started with Family Orbit?
Start by choosing a plan that works for your family and creating an account. We will walk you through a simple set-up procedure to have Family Orbit manage your devices.
Q2: What are the available payment options?
Credit cards from Visa, Mastercard, American Express, and Discover are required for online subscriptions. You can also use PayPal.
Q3: What does auto-renewal mean?
With auto-renewal, your purchase plan will be automatically and conveniently renewed at the end of your monthly or annual subscription term. As a result, you can take advantage of benefits like free major updates, premium support, and long-term savings. Do not worry, you can cancel your account at any time by logging into your product settings.
Q4: Do I need to buy a separate Premium membership for each child?
With one license for either the Android or iOS app, you can monitor up to five children's devices. However, if you wish to use the iCloud-based monitoring, you will need to purchase one license per device.
Q5: Can I cancel my Family Orbit premium subscription before it expires?
Sure, you can cancel it before the next renewal period. However, you cannot cancel the subscription for months already paid.
Q6: If the product doesn't work, am I eligible for a refund?
Certainly! The product comes with a 14-day money-back guarantee if it doesn't work as advertised. If you have any questions, please contact us at support@familyorbit.com.
